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How to Score a Refund From Your Terrible Internet Service Provider in 12...
by Annie Nilsson 1) Decide after months of mind-numbingly slow Internet that it may be worth it to upgrade to the slightly faster version. 2) Call your Internet Service Provider to learn that the...
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Bank Analyst Doesn’t Believe Customer Service is Worth It
by Mike Dang Richard X. Bove, an analyst at brokerage firm Rochdale Securities, encountered unhelpful bank tellers at his local Wells Fargo branch, and after his application to refinance his mortgage...
View ArticleHow To Get Away With Being Bad At Your Job (Service Edition)
by Logan Sachon Customer service! When it’s good it’s good, when it’s fine it’s good, and when it’s bad it can ruin your whole experience—BUT ONLY SOMETIMES. EXAMPLE ONE – OKAY I got breakfast on...
View ArticlePizza Hut Manager Honors 22-Year-Old Coupon
by Mike Dang I know this video is supposed to be how funny it is for someone to try to use an old coupon from an unopened VHS copy of Teenage Mutant Ninja Turtles (which I loved watching when I was a...
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WWYD: The Bad Haircut
by Mike Dang In this installment of “WWYD,” being unhappy with a service, but not saying anything: Last weekend I got a really bad haircut—waaay shorter and a totally different shape than the stylist...
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Sallie Mae: Helping You Pay Less, So You Owe Them More
by Frank Smith I think it’s underreported how incredibly nice the customer service agents at Sallie Mae can be about you not paying back your loan. Like a lot of people, I took out loans for college,...
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Banking Customer Service
by Mike Dang “The moral of this story is clear: if you want good customer service, use a small bank.” Felix Salmon had a really difficult time requesting a simple document from Citibank and wrote a...
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Thank You For Trusting USAA
by Evan Allgood The following is inspired by true events. Dear EVAN ALLGOOD, Thank you for trusting USAA with your banking needs. We’re relatively new at this—a little green (pardon the pun)—and you...
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Scan and Bag Your Own vs. A Real Person
by Mike Dang Supermarket checkout—a low-wage job that doesn’t require much training—sounds like it should be similarly vulnerable to robotic invasion. But it turns out that checking out groceries...
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My Credit Card Bill Is Due Tomorrow And I Don’t Have Money, Help!
by Mike Dang So, I basically built up a ridiculous amount of credit card debt when I moved to the city a few years ago and had to intern for six months earning next to nothing. I’ve been sloooowly...
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Too Busy Counting Their Money to Care That You Hate Them
by Mike Dang Think about the companies you love to hate: cable TV providers, cellphone carriers. It turns out that some of the most-hated companies out there don’t care that you hate them because...
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Dear Bank: I’m Breaking Up With You
by Josh Michtom Dear Marie: It was with mixed emotions that I read your letter, in which you wrote that Liberty Bank values its relationship with me. I must confess to some serious misgivings...
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There’s Probably No Hope for Consumers Who Aren’t Filthy Rich
by Josh Michtom My recent interactions with my former bank have prompted me to think about the feedback loop between consumers and the companies that squeeze profit from serve them. We like to think...
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How the Other Half Lives
by Josh Michtom While I was in the middle of writing a long meditation on the moral obligations of the rich, I received the following email: Woo hoo! A new Infiniti is in the mail to me! Some...
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Quitting in a Blaze of Glory, NYC Waitress Edition
by Ester Bloom A waitress’s open letter to the oh-so-seductive customer who manhandled her has gone viral. I should excerpt it but the whole thing is so fantastic, I’m reprinting it here in full: Dear...
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Checking the Transactions
by Mike Dang Last night, I went through my credit card transactions (as I like to do on weekly basis), and noticed that on Oct. 17, I was charged $8 by Delta in Atlanta, Georgia. That was this last...
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Hey, Wait, I’ve Got a New Complaint
by Mike Dang I am, perhaps to my own detriment, a person who doesn’t complain very often. The service isn’t so great at a restaurant? Maybe the server is having a bad night—I’ll still leave a decent...
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Please Hold: The Next Representative Will Be With You Shortly
by Megan Reynolds I find few things as frustrating as dealing with customer service representatives. Generally, I consider myself a patient person. Slow waitstaff and inefficient baristas are only a...
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WWYD: The Bad Haircut
In this installment of “WWYD,” being unhappy with a service, but not saying anything: Last weekend I got a really bad haircut—waaay shorter and a totally different shape than the stylist and I had...
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Sallie Mae: Helping You Pay Less, So You Owe Them More
I think it’s underreported how incredibly nice the customer service agents at Sallie Mae can be about you not paying back your loan. Like a lot of people, I took out loans for college, and after...
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